FAQs

Alexander Party Rentals knows how stressful planning an event can be. Our website’s quote cart technique makes this part of your event process simple and easy. First, take your time and browse our rentals catalog. When you find products you like, just add them to your cart. The quote cart is risk free and you can always delete items later. When you are finished, you will be prompted to fill out some information and your inquiry will be submitted to one of our team members. We’ll review your request and verify product availability for your inquired date(s), and provide further details along with an estimate via email. If you’d like to move forward with us, you can either pay with a card over the phone or in person. Our sales team is available to assist you Monday – Friday from 8:30am – 4:30pm. Please do not hesitate to call us at (206) 282-1987!

We recommend that you place your order as soon as you have secured a date and location for your event. We’re flexible with changes on your reservation as long as we receive them far enough in advance – so let us know early on! Most customers reserve their items six months to a year in advance.

Our showroom and will-call dock are open from 8:30 am to 4:30 pm Monday through Friday.  During peak times, we do expand our hours to Saturday as well; however, this will vary and we suggest calling us for the current information.  Appointments can be made for showroom appointments on the weekends and early evening. Please call if you require this service.

A quote provides estimated pricing of rentals and does not secure nor confirm product availability. A reservation provides confirmed pricing, product availability, and all other applicable details, such as delivery, required to fulfill your specific order.

To confirm your reservation, we request your personal information,
product quantities, delivery/pick up details, site specific information, and
credit card information. The reservation deposit is 50% of the order and is
non-refundable. 72 hours before delivery or 24 hours before will-call, your card will be charged the remaining balance.

No. Our standard rental period rates count as weekends instead of days. Rental periods longer than a week have a weekly rate. A rental period may need to be extended or shortened depending on season and availability. If you need a long-term rental, please contact one of our sales team members at (206) 282-1987.

Yes, we offer delivery and pickup on orders that meet our rental total minimums. This is determined by the season and desired location. Charges will vary based on the day and time of the week, the size of the order, and the location. Please call for a quote as these variables will determine the cost.

Our delivery areas include all cities in Washington State. We also
offer Tenting Solutions Services to Idaho, Oregon, and other places depending on the order. Please contact our sales team for more information.

Yes, our standard curbside delivery service is calculated by zip code and is the most cost-effective solution that accommodates the majority of our customer requests. As an additional service, we also offer outside of business hour time frames and late night services to meet venue requirements or more complex orders.

You may incur additional fees if our delivery teams require the use of stairs, long distance portage of equipment (outside of 50′ from the back of the truck), timing delays or if additional on-site labor is required.

Yes, we offer windows of time both during business hours and outside of business hours. This timeframe determines the earliest and latest time of arrival and the fee is based on the location, timeline required, access to the area of set-up/drop-off, and scope of the request.

Tenting, tent accessories, staging, dance floors, bars, specialty tables, and select cooking equipment rentals include set up and break down by our delivery crews (delivery service is additional). We can provide services to unbag, add cushions, and re-bag chairs as well as table set up/break down at an additional cost. This service must be prearranged in advance with a complete diagram provided three (3) business days prior to delivery.

During our peak seasons, we do require product delivery minimums established by zip code. Minimum amounts do not include delivery service, labor, tax or other services.

Yes, we offer delivery service to local islands with ferry service and truck access. Delivery fees and product minimums vary by location, access, and season.

From the start time to the end time of the rental period, you agree to provide secure storage for rented items, protect all items from sprinkler systems and/or weather, and properly repack all items as delivered in their containers. Items with a cleaning deposit will be refunded back to you if the items are returned particle free. You accept full risk for the duration of your rental period until all items are loaded onto our trucks.

The customer also agrees to return rented items in the same condition as when received, subject only to reasonable wear and tear.  The customer agrees to pay for any damages or loss of the equipment.

Depending on rental products requested and the size of your order, we allow customers to pick up (will-call) at our location in Kent. If you choose to will-call your order, you are responsible to ensure that you have the proper sized vehicle and equipment to safely secure and transport all rental products that you have selected. Some product collections require delivery service and are unavailable for customer’s to pickup.

PAYMENT:  To reserve, we will need a NON-REFUNDABLE RESERVATION FEE in the amount of 50% of your total via credit or debit card. The same credit or debit card used for the reservation fee will be used for the remaining balance of the contract. The card will be run 72 hours before delivery order and 24 hours before will call orders. We accept visa, mastercard, and amex as well as checks in person or over the phone.

 

CANCELLATION:  Non-tent equipment reductions must be made within 3 business days of the scheduled delivery or will call. Tenting equipment has a 2-week deadline for cancellation or reductions. Any items canceled after the above cut-off dates will be charged full pricing for all rentals.

In most cases, APR will offer a complimentary site visit to determine the size and feasibility of a tent installation.  This can be set-up by appointment. If you know what you plan to put under the tent, and the dimensions of everything, we can also help you estimate appropriate tent sizes to consider. 

 

Something to keep in mind while planning tent options, is that our team recommends securing a tent by staking into the ground whenever possible. It would be the client’s responsibility to locate and mark any underground utilities, and inform our team prior to the install, to prevent any damages. If staking is not an option, our team utilizes concrete blocks that require 4-5 feet of space surrounding each side of the tent. 

  • When renting china, glassware, flatware, serving pieces, trays, bowls and other food service items:
    • We ask that you remove excess liquids and debris from products either by scraping or rinsing prior to returning them. Please repack all products as delivered in their containers to avoid extra cleaning charges.

 

  • When renting linens:
    • Please shake out each linen to remove food, paper goods, and other debris prior to placing them in the provided linen bags. Allow linens/fabrics to air dry if wet or damp prior to enclosing them in the linen bags.

 

  • When renting cooking equipment:
    • Please remove food, grease, or oil and dispose prior to pick up. Deep fryers require the removal of customer provided oil and charcoal barbecues require the removal of customer provided charcoal.

 

  • When renting chairs:
    • Please remove cushions, and recover and stack unless set-up and breakdown terms have been prearranged.

 

  • For all other rental items:
    • Repack, recover, and stack as delivered to avoid extra labor charges.

In the event that items are lost or misplaced, replacement charges will be added to the contract at retail value.

The damage waiver covers incidental damage or breakage to select products while in your care during your rental term. This service is non-refundable, not available for third-party sub rentals, and does not cover missing items, items left outside unprotected, improper use, or vandalism.

No, rental terms are based on confirmed reservations and time out on rental. We are unable to issue refunds for unused products.

Alexander Party Rentals cares about your health and safety. We have enhanced the process and frequency used to clean and disinfect our products before and after each rental, and continuously update our protocols to match the most stringent of official guidelines.

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