Starting June 9, 2025, we’re switching to a faster, more secure online payment system—with card, Bank, and ACH options available right on our website.
A 3.5% fee applies to card payments, but you can skip it with ACH.
Planning an event in the Greater Seattle area should be exciting, not stressful! At Alexander Party Rentals, we pride ourselves on providing not just beautiful event gear, but also exceptional, streamlined service. For many of our clients, our convenient Will Call option is the perfect solution for snagging high-quality rentals for their special occasion.
Let’s walk through how our easy pickup process works, ensuring your event preparation is as smooth and successful as the celebration itself!
Depending on the products you’ve selected and the overall size of your order, we are happy to offer the Will Call (Customer Pickup) option from our Kent warehouse. This is a fantastic choice if you’re looking to save on delivery fees and enjoy maximum flexibility with your timeline.
Vehicle Responsibility: When you opt for Will Call, you are responsible for making sure you have the proper sized vehicle and equipment to safely secure and transport all the rental products you’ve selected. Your safety, and the safety of our equipment, is paramount!
Delivery-Only Items: Please note that some specialized product collections and large orders require our professional delivery service for handling and setup. These items are unavailable for customer pickup.
We understand that event days are busy. To help reduce stress and ensure you have everything you need well in advance, we offer a generous rental window:
Pickup: You must pick up your items a business day before your event.
Return: You must return your items a business day after your event.
Extended Rental: We are pleased to offer an extended rental period of up to seven days at no extra cost for Will Call orders! This flexibility does not change your rental pricing and gives you plenty of time to set up and tear down at your leisure. This option may have limitations based on item availability.
Our friendly dock team is ready to assist you during the following times:
| Day | Hours |
| Monday – Friday | 8:30 AM – 4:00 PM |
| Saturday & Sunday | Closed |
We are closed for major holidays.
Ready to pick up your beautiful rentals? Head on over to our Kent location.
18802 72nd Ave S, Kent, WA 98032
For your security and ours, we strictly require a form of identification for pickup. We will need to take a photo of the driver’s license of the individual collecting the items, whether it’s you or a designated representative.
Returning your rentals to Alexander Party Rentals is as straightforward as picking them up! Please ensure you return your items on the agreed-upon business day following your event.
18802 72nd Ave S, Kent, WA 98032
Arrive at the Dock: Please pull up to the clearly marked “Will Call” dock located at bay door 1, right under the protective tent.
Check-In: Speak with our Dock Master. If the Dock Master is momentarily assisting another client, simply use the doorbell located next to the door. This will immediately notify the team that you need service.
Unloading: You are responsible for unloading your rental items from your vehicle. We recommend carefully organizing items in your vehicle to make the unload process efficient.
Unloading Assistance: Our professional team will meet you at the dock and can assist with lifting items out of your vehicle upon request.
Important: All rental items must be stacked, rolled, or boxed according to the instructions provided at pickup to ensure an easy count-in.
Counting & Checking In: Once your items are completely unloaded and on the dock, the Dock Master will count and inspect all returned items against your contract.
Final Verification: After the items are counted, you (or your designated person) will be asked to verify that all items have been successfully returned. This completes the check-in process.
Do you need help finalizing your order, or would you like to confirm the best pickup or delivery method for your specific event vision?
Thinking about Delivery instead? See our delivery page for more info.
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