Starting June 9, 2025, we’re switching to a faster, more secure online payment system—with card, Bank, and ACH options available right on our website.
A 3.5% fee applies to card payments, but you can skip it with ACH.
Planning an event in the Greater Seattle area should be exciting, not stressful! At Alexander Party Rentals, we pride ourselves on providing not just beautiful event rentals, but also exceptional, streamlined service. For many of our clients, our convenient Will Call option is the perfect solution for snagging high-quality rentals for their special occasion.
Let’s walk through how our easy pickup process works, ensuring your event preparation is as smooth and successful as the celebration itself!
Depending on the products you’ve selected and the overall size of your order, we are happy to offer the Will Call (Customer Pickup) option from our warehouse in Kent. This is a fantastic choice if you’re looking to save on delivery fees and enjoy flexibility with your timeline.
Vehicle Responsibility: When you opt for Will Call, you are responsible for making sure you have the proper sized vehicle and equipment to safely secure and transport the rental products. Your safety, and the safety of our equipment, is paramount!
Delivery-Only Items: Please note that some specialized products and large orders require professional delivery and setup by our team. These items are not available for customer pickup.
We understand that event days are busy. To help reduce stress and ensure you have everything you need, we offer a generous rental window:
Pickup: You can pick up your items a business day before your event.
Return: You can return your items a business day after your event.
Extended Rental: We offer flexible rental timing to support your setup and teardown needs. Item availability may affect scheduling in some cases.
Our friendly dock team is ready to assist you during the following times:
| Day | Hours |
| Monday – Friday | 8:30 AM – 4:00 PM |
| Saturday & Sunday | Closed |
We are closed for major holidays.
Ready to pick up your beautiful rentals? Head on over to our Kent location.
18802 72nd Ave S, Kent, WA 98032
Returning your rentals to Alexander Party Rentals is as straightforward as picking them up! Please ensure you return your items on the agreed-upon business day following your event.
18802 72nd Ave S, Kent, WA 98032
Arrive at the Dock: Please pull up to the clearly marked “Will Call” dock located at bay door 1, right under the protective tent.
Check-In: Speak with our Dock Master upon arrival. If he is not present, please ring the doorbell next to the roll up door so our team is notified that you have arrived. If he is currently assisting another client, kindly wait patiently and you will be helped as soon as possible.
Unloading: You are responsible for unloading your rental items from your vehicle. We recommend carefully organizing items in your vehicle to make the unload process efficient.
Unloading Assistance: Our professional team will meet you at the dock and can assist with lifting items out of your vehicle upon request.
Important: All rental items must be stacked, rolled, or boxed according to the instructions provided at pickup to ensure an easy count-in.
Counting & Checking In: Once your items are completely unloaded and on the dock, the Dock Master will count and inspect all returned items against your contract.
Final Verification: After the items are counted, you (or your designated person) will be asked to verify that all items have been successfully returned. This completes the check-in process.
Thinking about Delivery instead? See our delivery page for more info.
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