RENTAL POLICY
Reservations:
In order to guarantee
your order, a credit card number is required. Orders placed
without a card on file are “inquiries” only and
are based on availability of rentals when the card number
is received. Quantity reductions may be made up to three days
before delivery or customer pick up; after that all orders
are pulled, packed and processed. Additions may be made, based
on availability, until the time we load the truck or until
customer pick up. A 30% restocking fee will result on all
orders decreased or cancelled within three days of delivery
or pick up. All tenting is subject
to a 100% cancellation charge within two weeks of delivery.
Pricing:
Most prices quoted are for a one day charge, which includes a day to pick up, a day of use and a day to return. If you desire to use party rentals for a longer period of time, please call our consultants for longer term rates. All prices are subject to change without notice. Any applicable discount is based on payment by cash or check. All discounting may be reduced by 4% if paid with credit card.
Delivery and Set Up:
Delivery and pickup
service is available for orders over $100. Standard delivery
rates are based on delivering the day before your event and
picking up the day after, with an open window of time from
8am until 5pm Monday through Saturday. There will be additional
charges for delivery/pick up within certain time limits, beyond
the normal delivery distance, or, which involve stairs or
for locations not dolly accessible. We also offer setup and
take down of certain rental items for an additional fee. Please
arrange this prior to delivery or pick up. Please be sure
that the area for set up is clear when we are scheduled to
arrive.
Pickup:
All rental items are table ready when received. On return they should be rinsed, food free and packed in the same containers as delivered. Tables and chairs are to be folded, stacked and bagged as when delivered. All items should be assembled in a single location ready for pick up. Linens should be dry and refuse free to prevent mildew and staining. Do not return linens in plastic bags. Items not meeting these conditions are subject to additional fees.
Loss and Damages:
Responsibility for
equipment remains with the Renter from the rental time out
to the time of return. Please be sure equipment is secured
when not in use and protected from theft and/or weather conditions.
We do charge for broken or missing items as well as burn,
wax, or other damage to linens. Shortages must be reported
prior to the event or the invoiced quantities will be considered
received.
Lowest price discount:
Guarantee is for
all RENTALS made and reserved before July 31, 2012. This
offer is not available with any other offer or promotion and
does not include delivery, special labor, resale or re-rental
items. It applies only to rental items available from our
inventory. We will beat any competitors rental price
if the customer provides a copy of an invoice or bid from
a competitor for verification. Offer does not apply to delivery,
special labor, or equipment not available from our inventory.
In order to receive the maximum discount the contract must
be paid for with a check or cash.
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PRIVACY POLICY
Our privacy policy is maintained by Alexander Party Rentals which is solely responsible for its content.
Our web site does not collect personal information about individuals except when knowingly provided by such individuals.
Personal information (e.g., name, email address, etc.) is stored only for the purpose of fulfilling inquiries as detailed in the quotation process on this web site with the exception of a customer newsletter and/or promotion which may be sent by email in the future.
Recipients will have the option to subscribe or unsubscribe to any such newsletter or promotion by contacting us.
Under no circumstances will personal information be shared with any third parties for any reason whatsoever.
You should be aware that when you voluntarily disclose personal information (e.g. name, email address, etc.) on the internet, it is possible that such information could be intercepted by others and thereby result in unsolicited messages.
Alexander Party Rentals warrants to have taken all reasonable steps to ensure user privacy is protected at our Alexander Party Rentals web site.
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